FAQ

Orders within Cairo and Giza are typically delivered within 1–2 business days. Other governorates take 2–5 business days depending on your location.

Yes, we deliver to all governorates across Egypt. Remote areas may require an additional 1–2 business days. Shipping fees vary by location.

Free standard shipping is available for orders over EGP 500 within Cairo & Giza, EGP 750 for Alexandria & Delta, and EGP 1,000 for Upper Egypt and remote areas.

Our courier will attempt delivery twice and contact you to reschedule. You can also provide specific delivery instructions during checkout.

If your order hasn't shipped yet, contact us immediately and we'll update your address. Once shipped, changes may not be possible.

You can return unopened products within 14 days of delivery for a full refund. Products must be in original packaging with seals intact.

Contact us via phone or email within 14 days of delivery. We'll guide you through the return process and provide a return shipping address.

Refunds are processed within 1–2 business days of receiving your return. It may take 5–10 business days for the funds to appear in your account.

Contact us within 48 hours with photos of the damage. We offer free replacement or full refund at no extra cost, including return shipping.

For defective or incorrect items, we cover return shipping. For general returns, the customer is responsible for return shipping fees.

Absolutely. We source all products directly from authorized distributors and manufacturers. Every item comes with a 100% authenticity guarantee.

Our team is happy to help! Send us a message with your fitness goals and we'll recommend the best products. You can also browse by category on our Shop page.

We carry premium brands including MuscleTech, BPI Sports, Nutrex, NOW Foods, and more. All products are imported directly from authorized sources.

All supplements should be taken as directed on the label. We recommend consulting with a healthcare professional before starting any new supplement regimen, especially if you have pre-existing conditions.

Store supplements in a cool, dry place away from direct sunlight. Always keep them in their original containers with lids tightly closed. Check each product label for specific storage instructions.

No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping details, and access your order history for faster future purchases.

Click the user icon in the header and select "Sign Up". Enter your email and password, and you're all set. It takes less than a minute.

On the login page, click "Forgot Password" and enter your email address. We'll send you a secure link to reset your password.

Yes. We use SSL encryption to protect your data and never share your personal information with third parties. Your privacy and security are our top priorities.

Yes, log into your account and navigate to your profile settings. You can update your name, email, phone number, and default shipping address at any time.